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Master Services Agreement

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1. Services

Provider will perform the services described in each Statement of Work that both parties agree to.

2. Limitation of liabilityHigh risk

Provider's total liability for any claim under this Agreement will not exceed the fees paid by Customer in the twelve months before the claim.

3. IndemnificationHigh risk

Customer will defend and hold harmless Provider against all claims arising from Customer's use of the services or breach of this Agreement.

4. Term and terminationMedium

This Agreement runs for one year. Provider may end it for convenience on thirty days' written notice.

5. Governing law

This Agreement is governed by the laws of the State of New York.

Low liability cap

The cap is low and may not cover your losses. Ask for a higher cap, or none.

Broad indemnity

You cover Provider for a wide range of claims. Narrow the scope.

One-sided exit

Only Provider can end this early. Ask for the same right.

Made for legal and operations teams at companies like these

Company names shown are fictional.

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Clauses
PaymentMedium
LiabilityHigh
IndemnityHigh
TerminationMedium
ConfidentialityLow
Data useLow
Governing lawLow

2. Limitation of liability

High risk
Why we flagged thisThe cap is lower than the value of the work, and it applies to every kind of claim.
Ask for insteadA cap of two times the annual fees, with carve-outs for data loss and confidentiality.

2. Limitation of liability

3 edits
Current
Suggested

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4 changes
Your draft
Fees are due within forty-five days of invoice. The liability cap is twice the annual fees. Either party may end this Agreement on thirty days notice. Disputes go to mediation first.
Their draft
Fees are due within fifteen days of invoice. The liability cap is one quarter of the annual fees. Either party may end this Agreement on ten days notice. Disputes go to court first.

Approvals for this contract

3 people
AR
LegalReviews the redlines
WaitingApproved
MK
FinanceChecks payment terms
WaitingApproved
JS
ProcurementSigns off the vendor
WaitingApproved
Risk summary
0need attention
High risk2
Medium risk2
Low risk3
Suggested edits
Raise the capAccepted
Add data loss carve-outAccepted
Add confidentiality carve-outAccepted
Changes
Payment termsWorse
Liability capWorse
TerminationWorse
DisputesReview
Status
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Vendor agreement.pdf
Liability High

Provider's liability is capped at three months of fees.

Indemnity High

Customer covers all claims, including Provider's own.

Termination Medium

Only Provider may end the Agreement early.

Governing law

New York law applies to this Agreement.

Clauses read: 0 of 4

Review summary

Liability capHigh
IndemnityHigh
TerminationMedium
Open redlines

Your rules, checked on every contract.

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Liability capped at 12 months of feesPlaybook rule 1
Indemnity runs both waysPlaybook rule 2
Notice to end early: 30 days or morePlaybook rule 3
Payment due in 45 days or morePlaybook rule 4

PaymentOff playbook

Customer will pay each invoice within fifteen days of receipt.

LiabilityOff playbook

Provider's liability will not exceed the fees paid in the prior three months.

TerminationMatches

Either party may end this Agreement on thirty days' written notice.

IndemnityMatches

Each party will defend and hold the other harmless against third-party claims.

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